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The ProVision Public API lets your tooling read and update the ProVision objects your team already manages in the portal — conversations, clients, users, and the addresses (sites) attached to a conversation. Every endpoint is JSON in / JSON out, every endpoint is authenticated with an API key, and every endpoint is scoped to a single partner tenant.

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Base URL

EnvironmentURL
Productionhttps://connect.provisionapp.io

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What is in this reference

  • Quickstart — make your first authenticated request.
  • Conversation status — understand the support workflow states.
  • Conversation urgency — understand priority and partner-specific urgency configuration.
  • Authentication — how API keys are created and rotated in the portal.
  • Permissions — the operation-scope model that controls what a key can do.
  • Rate limits — per-key throttling and 429 handling.
  • API Reference (the second tab above) — every endpoint, generated from the live schema.

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Stability

This is the first published version of the Public API. Backwards-incompatible changes will be announced via email to the contact on your API key.